The Water Heater Rental That Will Not Die


It’s a bit embarrassing to admit that I ever allowed Direct Energy to rent a water heater to me, but this year, I finally decided to stop wasting my money and buy a unit of my own. Owning is far cheaper and I meant to end my rental agreement years ago. A New Year’s resolution finally spurred me to action.

January 27th, my new heater was working and the old one was removed. Direct Energy made a parting  rip at my wallet, clawing out $75 plus tax to pick up their 12 year old heater, but I went along with it, just to be done with them. The city would haul the thing away for free, but Direct Energy insists upon return.

The rental charges kept coming.  I missed seeing the item on the February gas bill and paid it. Blinded by the $75 dollar removal charge, I guess. Anyway, I didn’t notice what they were doing until March, when I felt their bony fingers in my wallet again.

I called Direct Energy to stop the madness. They say they’ll credit me with the months I have been overcharged but want me to pay the March bill anyway, to avoid late payment charges! Will the rebate come? Will the billing stop? Will the rental agreement finally die? I’ll be back with news, one way or the other.