We own two Miele appliances; a vacuum cleaner and a dishwasher. On the whole, they are well made and convenient to use, but if they break down, parts are not readily available. Only Miele-approved repair people seem to be able to get them, snuffing out competitive services.
A Miele-authorized dealer told us that the parent company would withdraw his franchise if he was “caught” offering customers perfectly good, but less expensive replacement vacuum cleaner bags.
It’s something to consider when purchasing appliances. Corporate policy may put the company’s interests ahead yours. We are trying to get our dishwasher fixed. 🙁
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Ever resourceful Danica turned to the internet for answers. Ordinary people band together there, defending one another against outrageous service bills. She found the story of the famous Miele Hook Tool and a demo of how to use it. A couple of twists and a stuck impeller would be free to run properly.
But where to get the Hook Tool? Sites said Miele had stopped selling them. Aftermarket sellers wanted $30 and weeks to deliver. Again, the internet vigilantes rode to the rescue. I followed the instruction Danica found, sacrificed an old fork and made our own hook tool (pictured above). Twist, twist, bingo!
Our dishwasher is running again, no problems at all. 😀